Survey FAQ & Help

You’ve likely reached this page after receiving a text message requesting feedback for your healthcare provider.

How to leave feedback for your healthcare experience.

  • Click or tap the link in the text message you received to take a short survey to help improve patient care at your provider’s facility.
  • Ensure that the entire 10 digit alphanumeric code is contained in the URL (example survey URL: ).
  • If your phone does not have a web browser, this link may be accessed on any web-capable device such as a tablet or computer.
  • Leave comments or feedback by completing the browser-based survey (please note: comments that you text message in reply via your smartphone are not forwarded to your provider or the healthcare organization).
  • If your healthcare facility has enabled the feature, you will find a request for contact question at the end of the survey. The question will ask if you would like to be contacted by a representative of your healthcare provider’s office.

How to opt-out

Text STOP in response to the text message if you’d like to opt out of receiving future feedback requests from this provider.

If you have an emergency please call 911. To contact your healthcare provider please reach out to them directly.

If you think you received this survey in error, please contact your healthcare provider. If you did not see a provider, please text STOP in response to the text message and you will be opted out of all further phone surveys.

About SurveyVitals

SurveyVitals, Inc is a third-party vendor that administers patient experience surveys on behalf of healthcare organizations.