Accountable Care Organization

Schedule A Demo CAHPS Surveys
What is ACO CAHPS?
The Accountable Care Organization Consumer Assessment of Healthcare Providers and Systems (ACO CAHPS) survey measures patient experience for public ACOs.
What does the survey assess?
The ACO CAHPS survey covers topics such as:
  • Access to and use of specialist care
  • Experience with care coordination
  • Patient involvement with decision-making
  • Experience with a healthcare team
  • Health promotion and patient education
  • Patient functional status
  • General health
Who participates?
ACOs who are participating in Medicare incentives may choose to participate in the CAHPS for ACOs Survey in order to meet Shared Savings Program and Next Generation ACO Model requirements to measure patient experience of care. For 2017 and subsequent reporting years, ACOs, on behalf of eligible clinicians who bill under the TIN of an ACO participant, must completely report all of the CMS Web Interface measures on behalf of their eligible clinicians for purposes of the quality performance category of the QPP.
Do I need a vendor to administer ACO CAHPS?
Yes. ACOs must contract with a CMS-approved vendor to administer the survey on their behalf. Approved vendors will collect and submit data for participating groups. SurveyVitals is a CMS-approved vendor and ready to administer ACO CAHPS on your behalf.
How many patients are surveyed?
CMS anticipates 860 patients per ACO.
When does the ACO CAHPS survey occur?
The survey is conducted yearly by mail and follow-up phone calls. For the 2021 reporting period, the survey will be administered from October 2021 to January 2022.
What modes of administration are offered?
The ACO CAHPS survey is administered through a Mixed-Mode data collection protocol:
  • CMS pre-notification letter
  • Two survey mailings
  • Up to six follow-up phone call(s) to non-respondents
Will my organization’s data be publicly reported?
Yes, ACO CAHPS scores will be publicly available on the Physician Compare website. For more information about Physician Compare, you may visit the website at
What other CAHPS surveys do you provide?
In addition to ACO CAHPS, SurveyVitals is approved to administer CAHPS for MIPS, OAS CAHPS, Hospice CAHPS, CG CAHPS, HHCAHPS, HCAHPS, and ICH CAHPS. If you are interested in other CAHPS surveys not listed, let us know at
Does SurveyVitals have supplemental surveys?
Yes! SurveyVitals’ 360° solutions provide insight at every level of your organization. Get started today to get patient feedback year-round with real-time analytics and trending to pinpoint areas needing improvement between CAHPS survey cycles.