Our Privacy Promise to You

9gs, aka Survey Vitals, is committed to protecting the information of current and former clients and their patients as described in this Privacy Promise.

Privacy Information is Confidential

Survey Vitals requires that client and patient information be held in strict confidence. Our contracts with our service companies strictly limit use of privacy information and require strong security protections.

We Protect Your Information

All privacy data is kept in a secure, redundant server facility with physical security, passwords to protect our databases, and world-class virus/intrusion detection software in place.

We Collect Information to Serve You and Your Patients

Collecting information makes it possible for Survey Vitals to deliver the kind of personalized service you expect.

We Do Not Sell Your Information

This commitment is the foundation of our Privacy Promise to you. We do not share your information or the information of your patients with anyone other than those required to perform our services for you, and we hold our service providers to the same standards.

We Share the Information We Collected as Permitted by Law

We consolidate and share general information beyond the Survey Vitals portal to assist clients in properly managing their business. Examples include:

We do not share information we collect with anyone other than you, our client. So long as we're aware, we'll honor any additional rights you may have under state laws.

Information for Internet Users

Survey Vitals uses Internet cookies and related technology only for your security and to manage our site.

Updates and Effective Date

Any material changes to the Privacy Promise will be posted on this website. The effective date of the Privacy Promise is December 6, 2010.

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

9gs, aka Survey Vitals, complies with the requirements of the Health Insurance Portability and Accountability Act of 1996 as amended by the American Recovery and Reinvestment Act of 2009 ("HIPAA"), and implementing regulations which are codified at 45 C.F.R. Parts 160, 162 and 164, as such regulations may be amended from time to time (collectively referred to herein as the "HIPAA Standards").

Survey Vitals does not intentionally collect any protected health information (PHI).

Any incidental PHI entered into a survey response will only be shared with our clients who have primacy for safeguarding all patient PHI or as otherwise required by Law. Survey Vitals data aggregation de-identifies survey response information, including any PHI, from the patient. Survey Vitals will report to our clients any Breach or Security Incident involving PHI of which we become aware (each, an "Incident") in a timely manner.

Survey Vitals shall document any disclosures of PHI and information related to such disclosures as would be required to respond to a request by an Individual or a client for an accounting of disclosures of PHI. Further, Survey Vitals will assist any client with an investigation or compliance audit by the Secretary or an attorney general having jurisdiction.

Survey Vitals pledges to protect any PHI obtained until such time as that PHI is destroyed.

9g Enterprises, Inc, aka Survey Vitals Disclaimer

We may provide you with opinions, written or verbal. The feedback, survey results, and reports can help you identify problem areas. However, it is your responsibility to accurately assess the results and opinions you receive, do appropriate research into each issue, assess alternatives, and apply appropriate corrective measures. Only you, and the management team of your organization, can properly assess and employ appropriate action items. Ultimately, it is your expertise that converts the survey results into organizational excellence. Survey Vitals cannot accept responsibility for any actions you take based on coaching, survey results or reports. Your agreement confirms your willingness to hold 9gs, dba Survey Vitals, harmless, and to take responsibility, with respect to any claims, complaints, or lawsuits related to Survey Vitals, dba 9g Enterprises coaching, surveys or reporting.