Understanding Patients' Views on COVID-19

Data updated in real-time.

As we are faced with an unprecedented global health crisis, understanding public sentiment on the novel coronavirus (COVID-19) is critical to identify potential gaps in education and inform future outreach. In partnership with our clients, SurveyVitals asked patients to share their thoughts on COVID-19 and the perceived impacts to their lives, both in the short and long-term.

Over 1,800 healthcare practice locations included a COVID-19 question set to their regularly administered patient experience surveys. This question set was designed to help educate the public about CDC recommendations while also capturing important feedback to make national benchmark data available to healthcare organizations on the front lines.

Please note: The charts and graphs included as a part of the COVID-19 aggregate data set are updated in real-time. SurveyVitals will amend key report findings frequently as additional responses are collected.

Join us in Asking Your Patients
Question Answer Options
Will you please share your thoughts surrounding the coronavirus? Yes/No
The coronavirus is having a major impact on my daily life. Likert
Coronavirus is concerning to me. Likert
Please tell us what concerns you most. Comment
Which of the following governmental recommendations are you practicing? Avoiding crowds, Not touching your face, Restricting travel, Social Distancing, Washing hands frequently
Are you quarantining due to the coronavirus? Yes/No
Why are you quarantining? Due to where I traveled, I've been asked to quarantine by governmental officials, I've been asked to quarantine by health officials, I've been asked to quarantine by work place, To help stop the spread, Underlying health issue(s)
Please select those areas where you believe coronavirus will affect you long-term. Economical, Emotional/Spiritual, Financial, Healthcare, Lifestyle, No Impact, No Impact, Travel/Mobility
Please share your thoughts on other areas you feel will be impacted. Comment
Please provide any additional thoughts about coronavirus. Comment

Likert Scale (1-5) = Strongly Agree (5), Agree (4), Neither Agree nor Disagree (3), Disagree (2), Strongly Disagree (1)

140,000+ patients were asked what they thought of COVID-19.
Darker blue represents those who found it most concerning

Downloading map
"Coronavirus is concerning to me."
Strongly Agree (5), Agree (4), Neither Agree nor Disagree (3), Disagree (2), Strongly Disagree (1)

Study Overview

Respondents
140,000+
Agreed to answer
47.23%
Timeframe
3/18
Surveys today
TBD

Key Takeaways

  • Concern over the coronavirus appears to rise and fall over time; however, since the beginning of April, the number of people who strongly agree coronavirus is concerning has decreased by 16.08%
  • There are noticeable differences between genders in response to the coronavirus. Women are more likely than men to share their thoughts (4.87%), are more concerned about the virus (5.53%), and are quarantining more (10.94%).
  • The Silent Generation, those most at risk according to the CDC for severe complications due to COVID-19, report the highest levels of concern (53.4% strongly agree that the coronavirus is concerning), while Generation X is seemingly the least concerned (35.57% strongly agree).
  • In open-text comments about the impact of the coronavirus, 18.82% of respondents mention or express concern about economic impact, and 11.54% address the difficulties of social isolation and the effects it could have on mental health.
Findings reflective of results as of 8/20/2020
Generation Total %
Gender Total %
Surveys to patients under 18 were served to their guarantor.

Results

Will you please share your thoughts surrounding the coronavirus?

  • Millennials are the most likely to provide feedback
  • The Silent Gen is least likely to share their thoughts
  • Women are 4.87% more likely to provide feedback than men
Findings reflective of results as of 8/20/2020


The coronavirus is having a major impact on my daily life.

  • Since the beginning of April, the number of people who strongly agree has decreased by 15.1%
  • The Silent Generation sees the largest impact on their daily lives, while Gen X reports the least impact
Findings reflective of results as of 8/20/2020

Coronavirus is concerning to me.

  • Concern appears to be rising and falling in waves
    • Between April 1 and June 1, the number of people who strongly agreed decreased by 27.36%
    • From June 1 to July 31, concern increased by 12.32%
    • Since August 1, concern has been trending downward again
  • Women report a slightly higher level of concern (5.53%) about coronavirus than men
  • The Silent Generation reports the highest levels of concern (53.4% strongly agree), while Generation X is seemingly the least concerned (35.57% strongly agree)
Findings reflective of results as of 8/20/2020

Please tell us what concerns you most.

At over 29%, the most frequent concern from respondents was personal risk of contracting or being affected by the coronavirus. Risk of family infection (17.0%) and economic impact (13.29%) were the next most common concerns. Also notable, over 10% of respondents voiced concern about people not taking the virus seriously enough.


Which of the following governmental recommendations are you practicing?

By asking which governmental recommendations patients are following, the question serves to spread awareness about recommended CDC best practices to help stop the spread of the virus among the general public. Patients are reminded of best practices such as avoiding crowds and washing hands frequently. Among respondents, results are consistent throughout the duration of the survey.


Are you quarantining due to the coronavirus?

  • There was an initial rise in the number of people who reported to be quarantining; since the beginning of May, there has been a 25.7% decrease in the number of people who report they are quarantining
  • Generation X and Baby Boomers report quarantining the most at 46%; Millenials are quarantining the least at 31.51%
  • Women indicate they are quarantining 10.94% more than men
Findings reflective of results as of 8/20/2020

Why are you quarantining?

  • When asked about their reason for quarantining, women are more likely than men to indicate they are trying to help stop the spread of the virus. Men, on the other hand, are more likely to have an underlying health issue listed as their reason for quarantining.
  • Since the beginning of May, the number of people who report quarantining at the advice of government officials has decreased by 10.7%.
Findings reflective of results as of 8/20/2020

Please select those areas where you believe coronavirus will affect you long-term.

  • The area respondents most often select as having the most effect in the long-term is Lifestyle, at around 21%
  • Silent Gen is noticeably less concerned about the Financial and Economical impacts than other generations
  • Respondents of all ages are least concerned with possible long term political impacts, although concern in this area has risen over the course of the study
  • Financial concerns have decreased the most (5.65%) since the beginning of the study
  • Lifestyle concerns have risen the most (4.81%) since the beginning of the study
Findings reflective of results as of 8/20/2020

Please share your thoughts on other areas you feel will be impacted.

When asked to share their thoughts about what other areas will be impacted, the most common theme by far was the economic impact. 18.82% of respondents responded with concern about the economic impact, citing fears about the stock market, job loss, and effects on small businesses. The second most common theme was isolation, with over 10% of respondents addressing the difficulties of social isolation and the effects it could have on mental health.


Please provide any additional thoughts about coronavirus.

At the end of the survey, patients were asked to share any additional thoughts about coronavirus. Over 10% of respondents expressed distrust of the government. 9.22% shared the belief that people were taking the virus too seriously, and 8.27% of respondents used this space to critique the media response to the virus. 4.93% of the respondents used this question as an opportunity to thank healthcare professionals who are at the front lines of the crisis.


Trending Patient Experience Scores
Reflecting survey composite mean scores over the last 5 weeks across client organizations in the U.S. (n=1,100,000+)

Downloading map
Previous
Next
*Data represents Monday through Sunday by week.

Study Specifics

Purpose

Help client organizations and the public understand patients' views on the novel coronavirus (COVID-19) during this global crisis. SurveyVitals, in partnership with healthcare organizations across the U.S., asked patients to provide feedback about their thoughts on COVID-19 and how it's impacting their lives.

A question set was designed to both capture critical public sentiment, while also educating patients and providing resources surrounding COVID-19 such as telehealth information and recommendations from the Centers for Disease Control.

Two large physician services groups and a number of independent practices representing over 1,800 practice locations across the United States included a six-question COVID-19 addendum set at the conclusion of their regularly administered patient experience surveys.

Surveys are administered using SurveyVitals proprietary platform. A three-pronged contact approach is utilized: text message, email and interactive voice response call.

After completing questions surrounding their care experience with their healthcare provider, patients were served a set of gated questions about COVID-19. See question set below.

Reports were generated utilizing aggregate patient data collected by SurveyVitals in conjunction with individual client organizations.

Please note the following for reporting purposes:

  • Experience surveys were served to guarantors for patients aged 18 and under, reflected in the 'Alpha' generation.
  • For gender reporting, SurveyVitals requests client organizations provide patient gender when providing approved patient lists for survey. In the instance when a survey-eligible patient case is missing a gender value, SurveyVitals utilizes a mapping methodology to assign gender utilizing predetermined list of first names to assign an associated gender. If gender is not included within client organization patient upload, nor can gender be assigned via SurveyVitals mapping methodology, gender will be reflected as 'unknown'.

Respondent age groupings were broken out by generation name by the following age groupings

Age Generation
0-17 Generation Alpha
18-23 Generation Z
24-39 Millennial
40-55 Generation X
56-75 Baby Boomer
76-92 Silent Generation
93+ Greatest Generation

Question Answer Options
Will you please share your thoughts surrounding the coronavirus? Yes/No
The coronavirus is having a major impact on my daily life. Likert
Coronavirus is concerning to me. Likert
Please tell us what concerns you most. Comment
Which of the following governmental recommendations are you practicing? Avoiding crowds, Not touching your face, Restricting travel, Social Distancing, Washing hands frequently
Are you quarantining due to the coronavirus? Yes/No
Why are you quarantining? Due to where I traveled, I've been asked to quarantine by governmental officials, I've been asked to quarantine by health officials, I've been asked to quarantine by work place, To help stop the spread, Underlying health issue(s)
Please select those areas where you believe coronavirus will affect you long-term. Economical, Emotional/Spiritual, Financial, Healthcare, Lifestyle, No Impact, No Impact, Travel/Mobility
Please share your thoughts on other areas you feel will be impacted. Comment
Please provide any additional thoughts about coronavirus. Comment

Likert Scale (1-5) = Strongly Agree (5), Agree (4), Neither Agree nor Disagree (3), Disagree (2), Strongly Disagree (1)

1 For patients under the age of 18 SurveyVitals addresses their legal guardian during the survey. For the purpose of this study these guardians were defined as parents.

Join Us

If you are a current SurveyVitals user and would like to contribute to this national project, please fill out this form to enable the COVID-19 question set.

For more information about joining SurveyVitals to open communication with your patients please go here.

About SurveyVitals

For over 15 years, SurveyVitals mission has been to partner with healthcare organizations and providers to understand and improve the patient experience using innovative technology. In-depth, intuitive reporting tools provide actionable insights in real-time to support data-driven decision making. SurveyVitals offers comprehensive solutions, including a unique blend of digital patient surveys, CMS-approved CAHPS administration, and online reputation tools to help organizations of all sizes and specialties meet their goals. Join the over 16,000 clinicians who are already experiencing the SurveyVitals difference. To learn more visit www.SurveyVitals.com

Contact Us

To learn more about SurveyVitals and our patient experience reporting tools, contact Devon Smith, Director of Strategic Programs (devon@surveyvitals.com)

For media inquiries, please contact Kyra Maples (kyra@surveyvitals.com)